How we process your data

This Privacy Policy describes how First Steps Digital ("we," "us," or "our") collects, uses, stores, and protects the contact details provided by users ("you" or "your") when submitting a message or requesting a callback through our website or other communication channels.

Protecting your privacy and personal information is of utmost importance to us. By using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect:

When you submit a message or request a callback, we may collect and store the following contact details provided by you:

• Name
• Email address
• Phone number

2. Use of Contact Details:

We use the contact details you provide to respond to your enquiries, provide requested information, or schedule a callback.

3. Storage and Data Retention:

We store your contact details on secure platforms and take appropriate technical and organizational measures to protect them against unauthorized access, loss, or alteration.

We retain your contact details for a period of 30 days after the initial contact or request. If you do not respond to follow-up messages or request further communication within this period, we will schedule your contact details for deletion.

4. Third-Party Data Processors:

We engage third-party service providers to assist with the processing of your contact details. These service providers are carefully selected and bound by strict confidentiality obligations.

The following third-party processors may have access to your contact details:

• Cloudflare: We use Cloudflare to enhance website security, improve performance, and process enquiries. Cloudflare acts as a content delivery network and may temporarily store and process certain data, including your IP address, to provide these services. Cloudflare's privacy policy can be found on their website.
• Postmark: We use Postmark to send and manage email communications to notify us of your enquiry. Your contact details may be shared with Postmark for this purpose. Postmark complies with industry standards and safeguards your information. You can review Postmark's privacy policy on their website.
• Google Workspace: We use Google Workspace services for email and collaboration purposes. Your contact details and related information may be stored and processed by Google as part of providing these services. Google Workspace's privacy policy provides detailed information about their data processing practices.

5. Legal Basis for Processing:

We rely on your consent as the legal basis for processing your contact details for the purposes described in this Privacy Policy. You have the right to withdraw your consent at any time.

6. Your Rights:

You have the right to access, update, correct, or delete the contact details we hold about you. You can exercise these rights by contacting us using the information provided in Section 7. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.

7. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your contact details, please contact us at:

First Steps Digital
Email: [email protected]

8. Updates to this Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the revised Privacy Policy will be effective immediately upon posting.

By using our services after the effective date of any updates, you acknowledge and agree to the revised Privacy Policy.

Last updated: 31st May 2023